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Frequently Asked Questions
Everything you need to know about shipping, returns, and policies — all in one place.
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Warranty
We offer a 1-year warranty against any manufacturing defects for all our products.
We offer a 1-year warranty against any manufacturing defects for all our products. But in reality we are here to support you for as long as it takes. If you face any issues beyond the warranty period, we promise our utmost support and care until you use the product.
Shipping & Delivery
UPS
Proaim ships to UK via UPS
All orders are tracked end-to-end. Tracking info is emailed once your order ships.
In-stock products are sent from Belgium using standard shipping. Please allow one working day for handling and five to six working days for delivery after dispatch. Handling and delivery working days are Monday to Friday. Preorder products are not locally in stock and do not follow this in-stock delivery timetable; contact us to confirm their availability, shipping charge and delivery timing before ordering.
UK standard shipping is free for in-stock items. Preorder items are excluded from this free-shipping offer and have product-specific shipping charges. Please contact sales@proaim.be to confirm the charge before placing a preorder. For a mixed order, shipping charges apply only to the preorder items.
Delivery period depends upon the destination and the shipping option you have selected for. Regarding your delivery period concern, you can always contact us via email or call us at +3228877411 prior to making a purchase and proper information will be provided on case to case basis. We ship through UPS and this courier is very reliable & fast.
The order cutoff is 08:00 Belgium time (Europe/Brussels). For in-stock orders, handling takes one working day and delivery after dispatch takes five to six working days. Handling and delivery operate Monday to Friday. Please provide accurate delivery and contact details. For a time-critical order, contact us before purchasing.
Note: Orders received after the cutoff, or on a weekend, are processed from the next working day. The delivery estimate begins after handling and dispatch.
All orders placed on Proaim.co.uk are delivered duty paid (DDP), including retail and business orders. Customers do not pay additional import duties on delivery. Business customers should contact us before ordering for questions about VAT invoices or tax treatment. For in-stock standard orders, allow one working day for handling plus five to six working days for delivery, Monday to Friday.
In-stock and preorder products are identified separately. A preorder is not available in our local warehouse, even if a quantity can be ordered. Please contact us to confirm product-specific availability, shipping charges and delivery timing before placing a preorder. If an item becomes unavailable after an in-stock order is placed, contact us to arrange the next step or cancellation.
Proaim does not provide any option to pick the order from our store. Customers can buy the products directly from our website.
Ordering
Let Us Help You.
Proaim has three options to make online payment that is Paypal, Credit card & Bank Transfer
You can also contact us via email. All ways are too secured and much easier to make the online payment.
It is very easy and secure to order online at Proaim.co.uk. To find any item that we sell on our website, you can simply use the product search which you will find in the middle of the page. Also, we have the “categories” in the top navigation which makes finding the right product easy. After selecting the product, click on “Add to cart”. It will take you to the page where you can see the product you have selected. Here, you can change the quantity of the product if you wish so. From this page, you can either proceed to checkout or continue shopping.
When you have finished shopping, click on either the "My Cart Icon" at the top-right of the website either to review your selections. When you are satisfied with your order, click the "Checkout" button to complete your purchase.
Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser or you can also contact us via email or call us at +3228877411
A shipping confirmation email that includes a tracking or delivery confirmation number is sent to all the customers. Then customers can track the order by visiting the appropriate carrier's website for online tracking or you can also contact us via email or call us at +3228877411
For UPS : www.ups.com
Proaim has two options to make online payment that is Paypal, Sofort Banking, Credit card & Bank Transfer. You can also contact us via email or call us at +3228877411. All ways are too secured and much easier to make the online payment.
All prices are vat inclusive on Proaim.co.uk.
On “Information” page, you will find a textbox “Discount Code" in the top right corner. Enter the code into the box and click "Apply" to update your order subtotal.
Note: One promo or coupon code can be used per order.
We do not provide any gift certification code on our online store.
The product page shows whether an item is in stock, out of stock or on preorder. A preorder quantity is ordering capacity, not stock available in our local warehouse. Where available, use Notify Me When Available for a stock notification. For preorder availability and product-specific shipping charges, contact sales@proaim.be or +3228877411 before ordering.
On our website, as such there is no option to either cancel or change the order. For any cancellation or changes in the order, customer need to contact us on our mail id sales@proaim.be to effect changes or cancellations and customer will guided back with appropriate steps.
We do accept all the orders as far as the products, prices, shipping charges and other details are absolutely right. But we reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, we will issue a credit to your payment method in the amount of the charge.
Customers do not need to worry at all as ordering online from our store is completely secured. All online transactions are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. For more information about the protection of your personal information, you can read our Privacy Policy.
Note: If you are using e-mail filters and/or blockers, be sure to add Proaim.co.uk to the safe sender list in your address book to ensure that you receive our notifications and updates.
All the products on our website are presented accurately. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.
Proaim does not publish a printed catalog. Instead we maintain a "live" catalog here on our website. This way our customers have access to the newest products as well as our most current low prices. You can find our entire product catalog right here at Proaim.co.uk
Company Information
Since:1997
We have normal business hours from 9am-5:30pm Monday to Saturday. Any query or any information and orders received on Saturdays & Sundays are responded on following business day.
Yes. Anyone can shop at Proaim.
Click here to visit our contact page which includes a detailed contact. Most customer's questions can be answered instantly by browsing this F.A.Q. so be sure to give it a good look!
Returns & Exchanges
You may return your purchase within 30 days of delivery for a full refund or replacement. Proaim pays return shipping for change-of-mind and defective returns.
30-Day Returns from Delivery
You may return your purchase within 30 days of delivery for a full refund or replacement. Proaim pays return shipping for change-of-mind and defective returns. No restocking fee applies to items returned within this 30-day window. We can process returns only for items purchased from Proaim.
To arrange a return or exchange and return shipping, contact sales@proaim.be or call +3228877411. Email sales@proaim.be to receive a prepaid printable return label.
Return warehouse: Proaim, Hoge Wei 16, 1930 Zaventem, Belgium. Proaim pays the return shipping to this Belgian warehouse, including for change-of-mind and defective returns from the UK.
We process refunds to the original payment method within one business day after receiving the returned item. Your bank or payment provider may take additional time to show the credit in your account; this posting time is not guaranteed.
Conditions:
Returns are subjected to following conditions.-
For change-of-mind returns and exchanges, items must be in new condition, in their original box, and include all packing material, manuals, and accessories. This condition requirement does not prevent returns for defective, transit-damaged, or incorrectly supplied items.
Proaim will always stand by its products. We devote a great deal to the quality and manufacturing methods so that customers feel satisfied with the products purchased from us. However, on rare occasions, a product can have a defect that was undetected by us or that becomes apparent during use, customer can contact for further assistance. Apart from this, We offer a 1-year warranty against any manufacturing defects for all our products. But in reality we are here to support you for as long as it takes. If you face any issues beyond the warranty period, we promise our utmost support and care until you use the product. Proaim pays return shipping for defective items. Contact sales@proaim.be or +3228877411 to arrange the return.
To arrange an exchange, contact sales@proaim.be or +3228877411 and follow the return policy above. Proaim pays return shipping for change-of-mind, defective, damaged, or incorrectly supplied items. No restocking fee applies to items returned within 30 days of delivery.
Please allow 3-4 business days to process your exchange once the returned item has been received by us.
There is no such item which you can’t return or exchange but we want our customers to go for right purchase so that such situations of return or exchange may not arrive.
Every shipment undergoes proper checking & verification so that nothing should go missing. But if in rarest case, it happens, we immediately ship the missed out item.
If your item arrives damaged, contact sales@proaim.be or +3228877411 so we can help and arrange the next steps. Proaim pays return shipping for damaged or defective items. The 30-day return window starts from delivery.