Refund policy

Returns and refunds

You may return your purchase within 30 days of delivery for a full refund or replacement. We can process returns only for items purchased from Proaim.

Return shipping and restocking fees

Proaim pays return shipping for change-of-mind and defective returns, including shipping from the UK to our return warehouse in Belgium. Proaim also pays return shipping for items that arrive damaged or were incorrectly supplied. No restocking fee applies to items returned within 30 days of delivery.

Arranging a return

Contact sales@proaim.be or call +3228877411 to arrange a return or exchange and return shipping. Email sales@proaim.be to receive a prepaid printable return label.

Return warehouse

Proaim
Hoge Wei 16
1930 Zaventem
Belgium

Item condition

For change-of-mind returns and exchanges, items must be in new condition, in their original box, and include all packing material, manuals, and accessories. This condition requirement does not prevent returns for defective, transit-damaged, or incorrectly supplied items.

Refund processing

We process refunds to the original payment method within one business day after receiving the returned item. Your bank or payment provider may take additional time to show the credit in your account; this posting time is not guaranteed.

Exchanges

Contact us to arrange an exchange. Please allow 3-4 business days to process your exchange once the returned item has been received by us. This is separate from the one-business-day refund processing time.

Defective or damaged items

Contact sales@proaim.be or +3228877411 so we can help and arrange the next steps. Proaim pays return shipping for defective or damaged items. The 30-day return window starts from delivery. Our existing one-year warranty against manufacturing defects continues to apply.