Terms & Conditions

Acceptance

Please read our terms and conditions carefully before placing an order from Proaim. These Terms and Conditions shall apply to all orders submitted or to be submitted by you for any item or product offered to you on or via Proaim website. By continuing with a purchase it is deemed that you have read, understood and agree to these terms and conditions.

Delivery

We will make the ultimate effort to make sure the product is dispatched and delivered at the earliest. You can access further details for the same at - shipping details. However, do let us know if you have not received your purchase within 14 days from purchase.
Note: Signature will be required upon delivery.

Payment

We want to give more power to you and hence the payments can be fulfilled using various payment modes on our website. We accept payments through PayPal and bank transfer.
We will only charge you for the product cost and the shipping cost(only if applicable). All orders placed on Proaim.co.uk are delivered duty paid (DDP), including retail and business orders. Customers do not pay additional import duties on delivery. UK standard shipping is free for in-stock items; preorder products are excluded from this free-shipping offer. Please contact us before placing a preorder to confirm its product-specific shipping charge and delivery timing. Business customers can contact us before ordering with questions about VAT invoices or tax treatment.

Warranty

We take immense pride in our products yet we provide a 1-year warranty on all our products. In case of any faults during the warranty period, we will replace the products at no extra cost including the shipping.
After the warranty period, we will charge nominal costs for the replacement parts, if at all required. However, shipping charges will be applicable except for return shipping covered by our Returns & Refunds policy, which Proaim pays.

Returns & Refunds

You may return your purchase within 30 days of delivery for a full refund or replacement. Proaim pays return shipping for change-of-mind and defective returns. No restocking fee applies to items returned within this 30-day window. Returns are sent to our warehouse at Hoge Wei 16, 1930 Zaventem, Belgium. We process refunds to the original payment method within one business day after receiving the returned item. Your bank or payment provider may take additional time to show the credit in your account; this posting time is not guaranteed. For the full return policy and return arrangements, click here.

Our terms & conditions may change in the future. In case of any kind of dissatisfaction, we urge you to contact us immediately and we shall do our best to help you out. For any other assistance, you can reach us at sales@proaim.be.

Liability

Seller does not assume, and the customer indemnifies Seller against any liability or claims resulting from the use or malfunction of the equipment. Buyer assumes all liability that may arise from use or failure of the equipment.

Malfunctioning Equipment

In the case of malfunctioning Equipment, Seller's only liability to Buyer is for the Cost of the Equipment Sold. Seller shall not be responsible for any consequential or incidental damages resulting from malfunctions.

Contact Us

Proaim.co.uk is operated by Flyboy Films SA/NV. Registered office: Avenue Kersbeek 308, 1180 Uccle, Belgium. Fulfilment warehouse: Hoge Wei 16, 1930 Zaventem, Belgium.

For any assistance, please contact us at:
sales@proaim.be